Return Policy

RETURN

The item is eligible for return within 30 days, any return (non-quality issue ) over 30 days will be declined

The item must be returned in its original shoe box and remain in its new & unworn condition

We are not responsible for a customer’s "worn" damages

We only accept returns that are shipped and sold by santimon.com

The buyer is responsible for return shipping costs for orders over 30 days of receipt

Returns may be rejected if items do not meet the above requirements

REFUND

For any problems you want a refund, please email us

Our customer service is happy to help you and to work together to resolve any issues

If your refund request is granted, we will directly refund to your account. It usually takes around 1-3 business days for the money to arrive. If beyond this time limit, please contact your issuing bank for further information

A refund will be made after our warehouse received and accept the returned shoes

EXCHANGES

Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation and understanding



INCORRECT / DEFECTIVE ITEM RECEIVED

If an incorrect or defective item is received, please contact our Customer Service team at cs@santimon.com right away and we will have the issue resolved for you. We reserve the right to request photos of the defective item before we authorize a return. We are not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc)



US WAREHOUSE ADDRESS

Please contact us if you wish to return any items. You will receive a response as soon as possible

 

US Return Address

Address: 801 Bridgeboro Road Building 4 E022416
Edgewater Park, NJ 08010
US
Tel: 8773664268

Note: Please DO NOT send your return to any other address than the above one cause it might affect the processing of your refund